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Terms & Conditions


For all breaks excluding Hilton Hotel Group Breaks the following terms & conditions apply. Please see additional section for Hilton Breaks.

Prices

The details and price of each package are correct at the time of purchase. We cannot guarantee the rate of the package until a confirmed booking is made.  Unfortunately, sometimes hotels do increase their rates and change their packages. If, during the 12-month period of validity of your voucher the package is removed or increases in price, the value of your voucher may be used against an alternative package from our website. Any increase in rate is payable by the customer. Spaandhotelbreak.co.uk strives to keep the website content current.

All sales incur a one off £4.99 admin fee.

Any changes of dates and / or venue to a confirmed booking incur a £10.00 admin fee.

Discounted rates - Where a discount is shown it is either based on the hotels published (or rack rates) or is a discounted amount against the normal package cost.

Expiry

The expiry date of your booking document is generally 12-months from the date of purchase unless indicated otherwise within the specific break details. Vouchers will no be extended past their expiry date under any circumstances. All dates must be booked within the 12 month period of validity.

Deposits and group bookings

For 4 persons or less - We can accept a £10 per person deposit with the balance due 14 days before your arrival date.

For 5 persons or more - We can accept a £10 per person deposit with the balance due 1 month before arrival.

Balance payments are payable by Bank Transfer. Payments made via the telephone are subject to a 1% admin fee.

Any deposits are non-refundable upon cancellation.

Any reduction in numbers will result in the loss of the £10 deposit for that guest.

Refunds

1. Spaandhotelbreak.co.uk offer an exchange scheme. You can exchange your break for one at a different venue at any time during the validity period of the break purchased.

If for any reason your break cannot be fulfilled by your chosen hotel, Spa and Hotel Break will transfer the value of your break purchased to any other venue on the web site. Alternatively, for date specific purchases (i.e if your break is only valid for March, April and May as an example) the booking document can be adjusted to cover additional dates. Any difference in price is payable by you the customer (if any).

The above applies to all hotels except the Hilton Hotel Group which are both non-transferable and non-refundable.

2. Any refunds can only be claimed within 7 days of purchase and will incur a 15% fee to cover costs. This does not include admin fees which are non-refundable. After 7 days your booking/voucher becomes non-refundable but is transferable if outside the venues cancellation policy.

3. All cancellations must be received in writing by email.

4. If you have already booked your stay at any Spa and Hotel Break venue then any cancellation must be in accordance with that Hotel's cancellation policy. (However, points 1 and 2 above still apply).

5. In the event that any hotel or spa agrees not to charge for any overnight break or spa day for whatever the reason, spaandhotelbreak will offer terms as detailed below for the amount agreed by the hotel. Any decisions about refunds or part refunds becomes the responsibility and choice of the hotel once the guest has checked in at the hotel – any agreed refunds can be used as follows;

a) For bookings with confirmed dates at the time of purchase any agreed refunds will be passed straight back to the purchaser.

b) For any other bookings or gift vouchers bought without a specific date on purchase, credit towards any other product on our website will be made available to the value as agreed by the hotel. (with the exception of Hilton Hotels).

6.   Spa and Hotel Breaks cannot offer any refunds due to adverse weather or traffic conditions which may affect travel to any hotel unless agreed by the management of the hotel at which the break is booked. (However, points 1 and 2 above still apply).

7. No refunds under any circumstances will be made for independent travel arrangements. In the event of any break being cancelled for any reason, any travel expenses incurred are the sole responsibility of the customer.

8. In the event that any hotel or spa agrees not to charge for any overnight break or spa day for whatever the reason, spaandhotelbreak will offer a credit note for the amount agreed by the hotel. No cash refund will be offered if outside the 7-day refund period. (Please see point 2 above)

Late cancellations / non-arrivals

The terms of the Hotel or Spa will apply. It is advisable that you ask for these terms on booking in the unfortunate event you have to cancel.

Complaints

All breaks are fulfilled by the Venues (i.e. Hotels and Spas) and not spaandhotelbreak.co.uk. Every effort has been made to monitor the service and facilities of the Hotels & Spas that are listed on this website.

*If you have a complaint during your stay please bring it to the attention of the Hotel or Spa Manager so they can address the issue immediately.

Any decisions about refunds or part refunds becomes the responsibility and decision of the hotel once the guest has checked in at the hotel – any refunds can be used as credit towards any other product on our website (with the exception of Hilton Hotels).

From experience Hotel/Spa managers want to help but cannot if they are unaware of a problem.
When a guest has booked into their hotel all responsibility for their stay becomes that of the hotel. Any problems either during or post stay must be addressed directly with the management at each hotel.

Spaandhotelbreak.co.uk do not take any responsibility for any accidents, thefts, breakages or injuries that occur either while travelling to a hotel, during the duration of the stay at any Hotel or Spa or at any time after checking out of any Hotel or Spa.

Payments

Payments or deposits are taken at the time of booking via debit or credit card. We do not accept American Express cards.

BACS payments may also be made on condition they are made the same day as the break is purchased.

Please call us for further details.

Cash and Gift Vouchers

Gift Vouchers are not redeemable on Hilton Products and cannot be resold through Ebay, Amazon or any third-party website.

All Cash Gift Vouchers are non-refundable.

All Gift Vouchers are valid for 12 months from date of purchase, please see below, and will not be extended under any circumstances.

All gift vouchers bought online are valid from 30 days after the original purchase date until 12 months after the original purchase date.

Full balance of the Gift Voucher must be used at time of booking.

£50 Group Offer 

For bookings of 8 or more people on both overnight spa breaks and spa days. (Minimum spend £99 per person)

For bookings under 8 guests the minimum spend is £792

Book before the 31st of January 2019

Not valid against Hilton Hotel or Champneys breaks

Cannot be used with another group booking offer

QUOTE: £50 Group Offer when booking your break

If an order is amended and the above conditions are no longer met the £50 offer will no longer be valid and the full amount will be due for payment.

Reservations and bookings

All reservations are made directly with the venue by Spa and Hotel Break upon receipt of payment. A confirmation email detailing your booking will be sent to you. If your break includes spa treatments these must be booked by the purchaser at the time of making your room reservation.

PLEASE ENSURE YOU TAKE YOUR BOOKING DOCUMENT WITH YOU AS YOU WILL REQUIRE IT ON CHECK IN.

Please note that although your package has been pre-paid you may still be required to provide a debit or credit card when you check in to your chosen hotel. This is standard procedure with many hotels. The card may be pre-authorised for a certain amount.

Spa Treatments

Please note that individual treatments can only be booked in conjunction with a full package at the relevant hotel.

Suitability of treatments must be checked direct with the hotel/spa.

Some treatments included in set packages are not suitable during pregnancy. It is the responsibility of the purchaser or the recipient of the booking voucher to discuss with the spa whether or not treatments will be suitable. Alternative treatments may not always be available.

Discontinued packages

In the event of a discontinued venue, package or price increase the value of your original break will be credited towards other packages featured only on this website.

Other Information

Delivery Policy - 1 day

Return policy - 7 days (charges apply - see above)

Privacy policy – Customer details are kept confidential and not shared with any other parties or companies.

Customer service information – Email us at spaandhotelbreak@yahoo.co.uk or ring us on 0800 246 5511.

Hilton Hotel Group Breaks

Cancellation Policy – Breaks cannot be changed and are Non-Refundable once booked.

Only credit cards or Visa debit cards can be accepted.

All Hilton hotel bookings are made directly via the Hilton system. Spa and Hotel Break do not take payment directly for any Hilton breaks booked. The booking and agreement is made directly between the purchaser and Hilton Hotels. Spa and Hotel Break are not responsible for any issues regarding Hilton stays or fulfilment of breaks booked into Hilton venues.

Any complaints with regards to Hilton booking or stays need to be addressed directly to the Hilton Hotel booked/attended.

Any refunds for Hilton Hotel bookings are the sole responsibility of Hilton Hotels.

 

Data Protection and Privacy.

How Spa & Hotel Break use your personal information;

We may use your personal information to:

send orders and payment reminders to you and collect payments from you.

send you email information that you have specifically requested.

to inform hotels and venues of any bookings made.

send email marketing information relating to Spa & Hotel Break where you have specifically agreed to this, (you can inform us at any time if you no longer wish to receive marketing communications)

to deal with enquiries and complaints made by or about you.

to support your rights under Data Protection law in relation to our use of your personal information
 

Personal information submitted to us through our website will only be used for the purposes intended;

Your personal information will not be submitted to any third party for the purpose of marketing.

We do not carry out any profiling or marketing based on your personal data

The personal data we hold about you will only be used in line with the purposes detailed above for either for the administration of a contract we have in place with you / venues, or in line with the legitimate interests of our business in providing information.

Disclosing personal information;

We will disclose your personal information - name, address, phone number and email address to any of our employees and to venues into which you have booked.

We may also disclose your personal information:

if we are required to do so by law

in connection with any ongoing or prospective legal proceedings

in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention)

except as provided in this policy, we will not provide your personal information to third parties

Retaining personal information;

Personal information that we process for any purpose shall not be kept for longer than is necessary for that purpose.

We will retain documents (including electronic documents) containing personal data:

a. to the extent that we are required to do so by law

b. if we believe that the documents may be relevant to any ongoing or prospective legal proceeding

c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention)

Security of your personal information;

We will take all reasonable organisational and technical precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure servers.

We do not store or hold any customer credit card or debit card details.

We acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent to us over email.

Your rights;

You have a number of rights under the Data Protection Act including:
a. The right to be informed about the collection and use of your personal data i.e. via this privacy notice
b. The right to access your personal data
c. The right to have any inaccurate personal data rectified, or completed if it is incomplete
d. The right to have your personal data erased in certain circumstances
e. The right to request the restriction or suppression of their personal data in certain circumstances
f. The right to data portability – to obtain and reuse your personal data for your own purposes across different services
g. The right to object to our use of your information in certain circumstances e.g. for marketing purposes

If you would like to access your own personal information or exercise any of the rights detailed above please contact us by email at enquiries@spaandhotelbreak.co.uk 

In the most cases, we will respond to your request within 30 days after receiving the necessary information required to deal with your request

We may ask you to supply appropriate evidence of your identity (we will usually accept a photocopy of your passport plus an original copy of a utility bill showing your current address) and any other additional information to help us to deal with your request effectively.

 
 
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